General Terms & Conditions / Cancellation Policy

• Check-in time is at 14:00 HRS, and check-out time is at 12:00 noon.
• Early Check-In and Late Check-Out will incur an additional charge of an extra night.
• The tariff is in Indian Rupees (INR).
• All disputes are subject to Bangalore jurisdiction.

INDIAN NATIONALS:
Proof of identity such as Driving License, Voter's ID, Aadhar Card, or Passport is required at check-in.
FOREIGN NATIONALS:
Valid passports and visas are required at check-in.

• Maximum occupancy per room is 3 person including adult or child.
• Extra Bed / Roll Away Bed will be charged additional.

Standard policy:
• Booking confirmed with a 50% advance payment, balance due 30 days before arrival.
• Free cancellation and modification accepted up to 30 days before check-in.
• 100% retention charge for cancellations or amendments within 30 days of arrival.
• 100% retention charge for No Show, Late Arrival, and Early Departure.
• Refunds will incur a 10% administration charge.

Super Peak: (20th December to 7th January)
• Booking confirmed with a 50% advance payment, balance due 30 days before arrival.
• Stay period during this period is non-amendable, non-cancellable, and non-refundable.
• 100% retention charge for cancellations or amendments.
• 100% retention charge for No Show, Late Arrival, and Early Departure.

Force Majeure Clause:
• Further, in the event of a Force Majeure, ‘Niraamaya Retreats’ shall not charge retention for Any cancellation or change of the reservation made by the Guests, or That part of the reservation that was not consumed by the guests who are affected by the Force Majeure Event.
• However, ‘Niraamaya Retreats’ shall at its own discretion provide the client a credit note that is valid till the claim-by-date defined by Niraamaya Retreats. The client will not be entitled to make any grievance thereafter in respect of the same.

Visa Requirements:
• We kindly request all international travellers obtain a valid visa before planning their arrival in India. It is essential to adhere to the visa requirements and regulations set by the Government of India for entry into the country.
• To ensure a smooth and hassle-free travel experience, it is important to apply for the appropriate visa well in advance of your intended travel dates. Allow sufficient time for visa processing and any additional documentation that may be required.
• Please note that the responsibility for obtaining a valid visa lies solely with the traveller. Niraamaya Retreats and its associated entities are not responsible for booking cancellations that may arise due to visa-related matters.100% retention charge for cancellations or amendments within 30 days of arrival.
 

Additional Inclusions for Christmas Eve (24th Dec):
Mandatory Gala Dinner: Join us for an enchanting Christmas Eve experience with a lavish spread of festive delicacies and live entertainment.

Adults: INR 4500 + 18% GST per person
Children (06 y to 11y): INR 3500 + 18% GST per person


Additional Inclusions for New Year's Eve (31st Dec):
Mandatory Gala Dinner: Welcome the New Year in style with a delightful Gala Dinner featuring gourmet delights, live music, and a festive ambience.

Adults: INR 4500 + 18% GST per person
Children (06 y to 11y): INR 3500 + 18% GST per person
Please note that the cost of the Gala Dinners is not included in the room tariff. These dinners are mandatory for guests staying on the respective dates. The prices mentioned are per person and are subject to 18% GST. During the events, room service and à la carte service will be restricted.

• Address: Niraamaya Retreats Surya Samudra Kovalam, Pulinkudi, Mullur P.O, Trivandrum, Kerala - 695521, India
• Retreat Number: +91 47 1226 7333 | Central Reservation +91 80 4510 4510
• Email: reservations@niraamaya.com
• Company Name: Niraamaya Retreats Private Limited
• GSTIN: 32AADCS2669D1ZL