Our Philosophy

Our approach to hospitality resonates with our brand ‘Niraamaya’ meaning ‘a sense of wellbeing’ or a state of completeness. 

Everything we do is aimed at providing our guests with an experience that is distinctly different in retreats that have spectacular locations. At the core of Niraamaya ethos is the deep understanding that every getaway, is an opportunity to reawaken and rejuvenate. Beyond a memory to cherish, the Niraamaya experience is focused in creating stimulating and inspiring touchpoints for our guests, and through this process building a long and sustained relationship with us.

 

Service Philosophy

Our guests are at the heart of our business. At Niraamaya, we take complete ownership of every moment of guest interaction. Our engaging service is genuine, involved and interactive; while being polished and professional, it is also authentic, warm and caring. Through intelligent hiring practices and elaborate training programs, we have built a caring culture which encourages our associates to empathize and anticipate guest needs and to give extraordinary attention to details.

The passion to deliver on our promises is infectious and ‘You’ - our Guest remains at the centre of our universe.